Last updated: December 2024
XcelBrains (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [xcelbrains.com] and use our services.
📘 Information We Collect
We may collect the following types of information:
1. Personal Information
- Name, email address, phone number
- Billing and payment details (via Stripe or other processors)
- Account credentials and preferences
- Teacher application details (e.g., qualifications, experience)
2. Usage Data
- IP address, browser type, device information
- Pages visited, time spent, and interaction data
- Referral sources and search queries
3. Cookies & Tracking Technologies
- Session cookies for login and navigation
- Analytics cookies (e.g., Google Analytics)
- Marketing pixels (e.g., Meta, Google Ads)
🎯 How We Use Your Information
We use your data to:
- Provide and improve our educational services
- Process payments and manage subscriptions
- Communicate updates, offers, and support
- Recruit and onboard teachers
- Analyze site usage and optimize performance
🤝 Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment processors (e.g., Stripe)
- Email and CRM platforms (e.g., Mailchimp, HubSpot)
- Cloud hosting and analytics providers
- Legal authorities if required by law
🔐 Data Security
We implement industry-standard security measures:
- SSL encryption
- Secure server infrastructure
- Access controls and regular audits
However, no method of transmission over the internet is 100% secure. We encourage users to protect their login credentials.
🤝 Government & Law Enforcement Requests
We review all requests from public authorities for user data to verify their legality before responding. We reserve the right to challenge any request we believe to be unlawful. When we do comply, we apply data minimization principles and disclose only the minimum information required. All such requests and our responses are documented internally.
🌍 International Data Transfers
If you access our services from outside the United States, your data may be transferred to and processed in the U.S. or other countries with different data protection laws.
👶 Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from minors without parental consent.
⚙️ Your Rights & Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Request data portability
To exercise these rights, contact us at: privacy@xcelbrains.com
🔄 Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
📬 Contact Us
If you have questions or concerns about this Privacy Policy, reach out to:
XcelBrains Privacy Team Email: hello@xcelbrains.com Website: xcelbrains.com